Customer Support Reimagined by AI
Re-imagine customer support with Wizr Customer Intelligence Hub, the cutting-edge Generative AI Engine that empowers your customer support team to swiftly resolve issues, enhance CSAT scores, and drive down support expenses. Wizr Customer Intelligence Hub extracts signals from support tickets signals from customers and auto-tag the tickets to identify customer sentiments, issue categories, priorities etc
Average auto-solve/deflection rate
Average productivity improvement
Reduction in time to resolution
Wizr Cx Control Room
Wizr Cx Control Room uses Generative AI on your support data to extract signal intelligence from customers to identify and track key trends on metrics like customer satisfaction, issue categories, priorities etc. Provides alerts to different teams including customer success to predict and prevent escalations, and drive revenue.
Deliver signals intelligence using Generative AI
Understand customer sentiment trends across tickets from actual conversational data
Understand and cluster issues to address root causes
Alerts for different groups for improving CSAT and driving revenue
Wizr Cx Agent Assist
Wizr Cx Agent Assist makes agents hyper productive by giving them real-time and relevant information during customer interactions, enabling them to solve issues quickly.
Provide agents real-time answers using your data
Triage issues and prioritize according to intent and sentiment
Integrate with multiple systems for a complete view
Cx – AutoSolve
Wizr Cx employs cutting-edge generative AI to build conversational chatbots and workflows with seamless automation, ensuring customers promptly receive the precise answers they seek, in a natural conversational flow.
Automate customer interactions
Automate email support responses
Identify customer intent
Customize workflows and deploy them to any channel